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FAQ |
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| Getting Started FAQ |
- What is a Tick or a PIP?
Financial markets move in different size price increments, and the minimum price movement is known as a TICK. Futures markets often have specific tick sizes, but stock markets have a tick size of 0.01, which is the equivalent of $0.01 for US stock markets. Tick sizes and tick values are part of the contract specifications for all financial markets.
- What products I can trade with PIPTRADE?
PIPTRADE allows our clients to gain exposure to multiple capital markets, thus allowing investors to develop a diverse portfolio from a single integrated account. Click here for a comprehensive product offering.
- How do I open a live account?
The procedure to open a live account is very easy. Just follow the 3 basic steps of the Account Opening Procedure and you will be able to start trading within 5 minutes.Click here to view the 3 basic steps.
- What types of accounts are available?
PIPTRADE offers 3 types of accounts based on your trading experience: Mini, Standard and Premium. Larger accounts can also qualify for our VIP Personal Dealer Service which provides cutting-edge service and access to the markets. Click here to view the Account Comparison Chart
- Which account type is right for me?
You will need to make this decision based on your knowledge or prediction of the price movement of the products offered by PIPTRADE.
- What hours I can trade?
Please click here to download pdf information on the product trading hours.
- How do I fund my account?
PIPTRADE offers you multiple methods to fund your account. Click here to view all payment methods, select the desired payment method and fund your account. PIPTRADE is very transparent in our account funding and withdrawal processes.
- How do I withdraw funds from my account?
PIPTRADE prides itself in transparent and efficient fund withdrawal policies. These procedures can be completed online and are designed with your security in mind. Your funds will be transferred back to the original source you used to fund your account. In some cases we cannot refund the excess profits back to the original source you used to fund your account, we will transfer the funds to your identified bank account. This account should be in the same name as the account maintained with PIPTRADE. All you need to do is to click on Withdraw funds and enter the amount you wish to withdraw from your account
- Is trading with PIPTRADE secure?
PIPTRADE trading platform is designed to meet the rigorous security standards of international financial and banking institutions. Throughout our 30 years of operation, the Group has always put client’s information security as first priority.
PIPTRADE has implemented state-of-the-art technology and detailed processes to handle key areas such as user authorization, data protection, and network communication.
PIPTRADE trading platform enables our clients to trade with total comfort and security. All connections and data communication between the trading client and our servers are encrypted and secured with dynamically generated 128-bit keys, the standard for banking operations. All personal and account information on our website are also encrypted by using VeriSign issued 128-bit-SSL certificates.
As technology evolves, we will continue to enhance and increase the level of security
- Do I need to provide any documents?
Due to regulatory requirements, PIPTRADE is required to receive certain Know Your Customer (KYC) documents in order to prevent fraudulent trading and for customer security.
The following documents are all required to be sent within 21 days of account opening. Failure to do so will result in your trading account being suspended.
1) Copy of passport or National ID card
2) Proof of address a) Bank statement b) utility bill issued within the last 6 months (please note mobile phone bills are not an acceptable form of proof of address)
3) If you deposited by credit card a photocopy of the front and back of the card is required
4) If you deposit by Credit Card you will need to send to us the Credit card Authorization form which you can download here
We provide you with many ways to submit your documents. You can send these documents by email to accounts@piptrade.com, fax them to +971-4-436-4072, upload by computer, or send via mobile phone MMS. Please state your Account Number on all future correspondences with us. For complete directions on the different documentation submission methods please login to your account and you will be directed to the My Profile page. Click here
All required documentation can be sent to us at any of the following addresses or faxes
accounts@piptrade.com
your personal Account Managers’ email address
Fax (UK) + 44-207-681-2350
Fax (United Arab Emirates) +971-4-436-4072
- Are my funds safe with PIPTRADE?
PIPTRADE is regulated by the Financial Services Authority (FSA) and is required to work within strict accounting and risk management frameworks under regular FSA scrutiny. All capital not being used for margin purposes will be fully segregated into a special client account which is kept separate from PIPTRADE company funds. Your funds will not be used to pay back creditors in the event of our company’s bankruptcy. Add link here for the Financial Service Compensation Scheme.
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| Trading related |
- Will I need to download any software before I start trading?
Our innovative Trading platform does not require to be downloaded in order to use it. You can access it from any computer connected to the Internet.
- How soon can I start trading?
You can start trading within five minutes. All you need to complete your account registration, fund you account via credit card and you will be able to start trading right away.
- What is Margin?
Margin is essentially collateral for a position. It allows traders to take on leveraged positions with a fraction of the equity necessary to fund the trade. Margin with PIPTRADE is the amount you risk to open a trade. The amount that you are willing to risk each time you open a trade, represents the margin needed for the specific trade.
- What is leverage?
Leverage allows greater potential return to the investor than otherwise would have been available. Leverage in PIPTRADE ranges from 100:1 up to 300:1, depending on the account type and the products that you are trading with.
- How do I place a trade?
Please click here to see a video on how to place a trade
- How can I view my live trades and positions?
Please click here to see a video on how to view you live trades and positions
- How can I manage my current trade?
Please click here to see a video on how to manage a current trade
- Does PIPTRADE charge commission?
There are no commissions or hidden costs. Our transparent platform allows users to know the charges per trade
- Am I allowed to hedge on the platform?
PIPTRADE does not provide hedging to clients. All positions are worked on a FIFO basis (First In First Out). This means that when you take an opposite trade to any open order the system will automatically close this order. If the trade sizes are uneven then the system will close the trade size that is equal on both trades and leave you with an open position with the remaining trade.
- Do you guarantee stop loss orders?
PIPTRADE has a No Slippage policy therefore Stop loss is guaranteed even in volatile market conditions.
- What are Stops and Limit orders?
As well as opening a position at the current market price, you can also place an order to buy or sell if the market reaches a certain level, designated by you, higher or lower than the current market price. These are known as pending orders and there are 2 types, limit and stop. A limit order is an order placed to fill at a level better than the current market. For example if GOLD is trading $900/oz. you can place a limit order to buy gold at $850. If the market reaches the level you have selected, the limit order will ‘fill’ and the system will automatically open a new buy position at that level. A stop order, by contrast, is an order placed to fill at a level worse than the market. To use the same example, GOLD is trading at $900/oz. and you may place a stop order to buy gold if it reaches $950/oz. and, again, if the level is reached the system will automatically open a new buy position at that level. For sell positions, limit orders are set above the market price, and stop orders are set below the market price.
- What happens to my position overnight?
For any rolling spot contract PIPTRADE will deduct or credit an overnight interest fee. These fees depend on current interest rates, trade size and the open price of the trade. For a specific calculation please see Interest Rate Calculator on the products page. Interest fees only apply to non-Islamic accounts on spot positions. Islamic accounts are charged at a standard storage fee of $3 per position per night.
- How can I view my trading history?
On the PIPTRADE 1.0 page, towards the bottom you will see your Open Positions. Next to the OPEN POSITIONS tab, there is a tab labeled TRADE HISTORY. Click this tab and you will see the history of your trades. If you move to the right of this tab you will see 2 dates, a ‘From’ date and a ‘To’ date. This enables you to set the date range of your trade history.
- How do I trade when a product’s trading session is open?
Next to every product there will be Green dot that signals that the product is currently available for trading. If the dot is Red that means the specific product is not currently available for trading
- How swaps are calculated?
There is an interest rate calculator, which can be found on our web site in the products section. The calculation is as follows: Interest rate (%) x Contract value (contract value is equal to daily close price multiplied by contract size) / 360 = Overnight interest fee. We recommend that you use the calculator provided to avoid any confusion but using this calculation you can determine the interest rate fees for yourself
- What trading tools does PIPTRADE offer?
PIPTRADE has developed many innovative trading tools or widgets. Located directly on the trading platform, these tools allow clients to better understand products, analyse trends, simulate the market, and more. For complete information please click here.
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| Accounts Related |
- What are your spreads?
To get all the information on PIPTRADE spreads, please refer to our Product specifications. Please note that PIPTRADE reserves the right to increase or decrease spreads with very short or no notice depending on the market conditions.
- What are the margin requirements to place a trade?
To get all the information for PIPTRADE Margin requirements please refer to Product specifications.
- Can I have more than one account?
We are not limiting you from having more than one account however for better handling of your trading activities, we are suggesting to use 1 account.
- Can somebody else trade on my account?
Yes, only after you have completed a Power of Attorney form stating who can trade on your account. You will be solely responsible for any transactions on your account. Please contact your Customer Service Representative to provide you with the necessary form.
- I forgot my log in details, what should I do?
Please contact your Account Manager to arrange for your details to be reset and sent to the email address with which you registered. If you have forgotten your password you can reset this yourself by going to the log in screen then clicking on Forget your password?. This will divert you to a new screen in which you can submit your user name and email address and a new password will be sent to you within minutes. If you wish to reset your password please log in as usual. Once you are logged in using the quick links on the left hand side of the screen choose the option for My Profile. Here you will be able to update any changes in your information as well as be able to reset your password.
- How can I edit my account’s profile?
In order to change your account details, once you are logged in, you need to click on “My Profile” link on the left hand side, under the Quick links section. This will direct you to your account profile where you can update your user details as you wish.
- How do I receive account statements?
You will receive statements via e-mail. PIPTRADE recommends that you have statements sent by e-mail for speed, reliability and security.
- I wish to close my account, what should I do?
You need to send an email to accounts@piptrade.com and to you customer service representative informing them that you wish to close your account.
- Can I apply from outside the UK?
PIPTRADE accepts clients internationally so you can apply for an account even if you are from outside the UK. However, due to various regulatory reasons PIPTRADE is not available for US residents and residents of a few other countries.
- Can I recommend a friend?
In PIPTRADE we encourage customers to refer a friend to trade with us, therefore we offer you a reward for every friend you refer to us. Click here to view our Refer A Friend program.
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| Funding FAQ's |
- What methods of payment are there for depositing and withdrawing funds on PIPTRADE?
PIPTRADE accepts the following payment methods:
• Paypal
• Wire Transfer
• Credit/Debit cards
• Other local payment methods
- Which credit or debit cards do you accept?
Most of the commonly used debit and credit cards from across the globe can be used to deposit funds to PIPTRADE. We accept payments through Visa and MasterCard.
- Why do withdrawals take up to 10 days when my deposits are instantaneous?
To ensure the security of your funds and to be sure that all funds are returned safely there are many security checks that need to be completed before processing a withdrawal. Although PIPTRADE processes your withdrawal request within 1 business day, your bank can take 4-8 working days to credit the funds onto your card statement. This is standard practice for most banks.
- Can I withdraw all profit back to my credit or debit card?
PIPTRADE will only process the sum of your original deposit back to your credit card. All other transactions will have to be returned to your bank account. As such you must have a completed funds withdrawal form sent to us to process these transactions.
- Can I unregister my card?
If you do not wish to use a card you do not have to but PIPTRADE must keep documents of all cards used for regulatory purposes. Professionals handle all details with the utmost confidentiality.
- I hold 2 Accounts with PIPTRADE can I transfer money from one account to the other?
PIPTRADE does allow you to transfer money from one account to another. However to complete this transaction we would require that the account holder has provided us with full documentation before we are willing to make this transaction. It must be completed by a member of the PIPTRADE administration team in London and may take 24 hours to process. To make a transaction of this nature please contact your account manager or use Live Person and the transaction will be made for you within 24 hours.
- Can I register more than one card to my account?
You are allowed to register as many cards as you like to your PIPTRADE account. However each and every card will be required to have a photocopy of the card and all card details sent to your account manager to be able to be used. We require certain security information for security purposes, which is increased with additional cards added to an account.
- My transaction has been declined. Why?
There could be several reasons as to why your payment failed.
• Firstly you need to ensure that all information has been correctly entered into the system.
• Your card may be expired
• There are no funds remaining on the card
• Your card has come up on a security check as being lost or stolen
• We do not accept your card type (please try another method)
- My transaction was declined what is my next step?
If your transaction has been declined please contact your account manager immediately or come onto the Live Person chat where our customer representatives will assist you in funding your account. It is important to remember not to keep attempting to deposit if your card has failed, as this will trigger security alerts that could block your card.
- Can I cancel a withdrawal?
You have the ability to cancel your withdrawal within 24 hours since you first requested your withdrawal. Amount will be credited back to your account within 48 hours.
- Will my details be safe?
PIPTRADE is a fully regulated company and guarantees that any documents sent will not be passed on to any third party and will only be handled by professionals in keeping with the privacy agreement set out in the customer agreement you have consented to at the time of registering.
PIPTRADE is a secure site adopting a 128-bit encryption key for all client details and transactions. We are partnered with VeriSign for added client security. All client transactions and details are handled with the utmost confidentiality.
- Can I use a friend's card to fund my account? Can I withdraw onto another person's card?
Both of the above are not acceptable with PIPTRADE. We do not accept any third party transfers when depositing or withdrawing from your account. All third party payments will be rejected and not processed.
- What happens if the card I use has been lost or cancelled during the process of depositing or withdrawing?
All credit card deposits are instantaneous and as such your account will be funded regardless of the fact you lost the card or cancelled your card after the deposit. However if your card has been lost or cancelled during a withdrawal process you will need to contact your bank to resolve this. PIPTRADE will still process the withdrawal (unless it has been cancelled within 24 hours) to your bank account.
- What do I do if I have duplicated a payment or have made a payment by mistake?
If you have accidentally duplicated a payment please contact your account manager and request for a withdrawal. Please be aware that this will be processed as a standard withdrawal and will take up to 10 days to be processed. If you have accidentally made a payment to PIPTRADE that you did not wish to you will need to make a withdrawal as you would normally.
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| Technical |
- What are the minimum technical requirements to use the platform?
PIPTRADE recommends that your system operates a CPU with minimum of 1Ghz clock-speed and 1GB of RAM. Additionally, you should have a broadband connection with at least 2MB bandwidth, and use Internet Explorer, (Version 6 or above), or Mozilla Firefox
- The system is running slow, what I can do?
If PIPTRADE is running slow please close other applications, and reduce functions that are using bandwidth, such as downloads or other websites. Additionally you can use some cleanup software to increase your PC’s performance, increase your RAM, or upgrade your internet connection
- I cannot view prices on my screen, what should I do?
If you cannot see live prices on your screen please make sure you have the latest version of Flash Player installed, (download Flash Player at www.adobe.com). Additionally please ensure there is no firewall impeding PIPTRADE’s access to the internet, (this is particularly prevalent if you are using a PC at work on a network. If so, please contact your IT department). If you still cannot view the prices after these steps, please contact customer services.
- I am not able to view the charts, what should I do?
There are 2 types of chart on the system: Small and Large. The small charts are Flash-based and therefore you should make sure you have the latest version of Flash Player installed, (download Flash Player at www.adobe.com). Additionally please ensure there is no firewall impeding PIPTRADE’s access to the internet, (this is particularly prevalent if you are using a PC at work on a network. If so, please contact your IT department). If this does not resolve the issues or you cannot view the larger charts, please contact customer services.
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